🚚FREE SHIPPING OVER $59.99🚚
At ivyever we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
Please fill in your address in all details, otherwise the package we mail to you will be returned to us, or we will just ignore your request to save everyone the trouble.
====================>> RETURN POLICY <<====================
1.Not Happy with Your Order
If you are not happy about your purchase, 14 days from date of that you received the product in like-new condition with no visible wear and tear, you (buyer) will be the one who is responsible for paying for the shipping costs for returning item if not covered by our warranty against manufacturer defects and exchange is not due to our error.
Please note: Shipping costs are non-refundable.
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via customer@ivyever.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order, and eliminate errors in future.
====================>> CANCELLATION <<=====================
If you are cancelling your order which has not yet to be shipped out, please kindly contact us via customer@ivyever.com. For the fastest resolution, please include your order number. Thanks!
If you are canceling orders when your parcel has already been shipped out or on its way to destination, please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. we will refund your payment after deducting shipping costs. Refund will be issued as soon as parcel begins to return.
====================>> Warranty <<========================
This warranty only covers manufacturing defects and does not cover:
No returns/exchanges for products with water exposure will be accepted.
====================>> REFUND POLICY <<====================
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
Please Note: Refund will go back to your account in 3-5 business days.
SHIPPING COSTS
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. Thank you!
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
We will use this information to help you with your order, and eliminate errors in the future.
Kindly submit a ticket on our Support Center.
RETURN ADDRESS
Baishi Yuncang, A02-206, Changshu Pugang Industrial Park, No. 22 Xinggang Road, Yanjiang Development Zone,
215500 Changshu, Jiangsu Province,
People's Republic of China
ORDER CANCELLATIONS
If you wish to cancel your order, you may do so before the item has been shipped, as long as it falls within our allowed cancellation period.
Once the order has been shipped, cancellation is no longer possible.
HOW TO RETURN AN ITEM
If you need to return an item, please follow these steps:
Ensure the item is unused, undamaged, and in its original packaging.
Include the following information inside the return package:Your order number
The reason for the return
Your contact details (email or phone number)
Ship the package to the return address provided above.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
RETURN & EXCHANGE POLICY
We accept returns and exchanges within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
RETURN ADDRESS
1100 Cranbury South River Rd,
Monroe Township,
NJ,
08831
ORDER CANCELLATION
Orders can be cancelled before shipment. If you wish to cancel, please contact us as soon as possible.
If your cancellation request is submitted before your order is shipped, and within the allowable cancellation period stated on our website, we will cancel the order and issue a full refund.
Once the order has been shipped, we are unable to cancel it, but you may still return the item after delivery.
ORDER PROCESSING TIME
Orders are typically processed and shipped within 1–2 business days after placement.
AFTER-SALES SERVICE TIMEFRAME
All after-sales service requests, including returns, exchanges, or cancellations, will be processed within 24 hours of receipt.
If you have any further questions, feel free to contact our customer support team.